Privacy Policy

Last Updated: December 2024

This Privacy Policy describes how Troll Tech Ltd and its subsidiary Troll Tech AI Solutions Ltd (collectively "we", "us", or "our") collect, use, and protect your personal information when you use our services.

1. Introduction

Troll Tech Ltd provides general technology services including software development and consulting. Troll Tech AI Solutions Ltd, our subsidiary, specializes in AI-powered voice agent services. This Privacy Policy applies to all services provided by both companies.

By using our Services, you agree to the collection and use of information in accordance with this policy. The Personal Information that we collect is used for providing and improving our Services. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms of Service, unless otherwise defined in this Privacy Policy.

2. Information Collection and Use

2.1 Information We Collect

We may collect several types of information for various purposes:

2.1.1 Personal Information

While using our Services, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include:

  • Name and contact information
  • Email address
  • Phone number
  • Company information
  • Billing address
2.1.2 Voice Data (AI Services)

When using Troll Tech AI Solutions Ltd's voice agent services:

  • Voice recordings and transcripts of calls
  • Call metadata (duration, time, date)
  • Phone numbers (with appropriate consent)
  • Customer interaction data
2.1.3 Usage Data

We may also collect information on how our Services are accessed and used. This may include:

  • Your device's Internet Protocol (IP) address
  • Browser type and version
  • Pages visited and time spent
  • Unique device identifiers
  • Diagnostic data

3. How We Use Information

We use the collected data for various purposes:

  • To provide and maintain our Services
  • To process voice agent interactions (Troll Tech AI Solutions Ltd)
  • To notify you about changes to our Services
  • To provide customer support
  • To gather analysis or valuable information to improve our Services
  • To monitor the usage of our Services
  • To detect, prevent and address technical issues
  • To fulfill legal and regulatory requirements

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

  • Contract: Processing necessary for the performance of our services contract
  • Legitimate Interests: Processing necessary for our legitimate business interests
  • Consent: Where you have given explicit consent (particularly for marketing calls)
  • Legal Obligation: Processing necessary to comply with legal requirements

5. Data Sharing and Disclosure

5.1 Service Providers

We may employ third-party companies and individuals to facilitate our Services, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5.2 Business Transfers

If either Troll Tech Ltd or Troll Tech AI Solutions Ltd is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

5.3 Legal Requirements

We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6. Data Retention

We will retain your Personal Information only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to:

  • Comply with our legal obligations
  • Resolve disputes and enforce our agreements
  • Maintain records for business and tax purposes

Voice recordings from AI Services are retained according to regulatory requirements and client agreements.

7. Data Security

The security of your data is important to us. We strive to use commercially acceptable means to protect your Personal Information, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

8. Your Data Protection Rights

Under UK GDPR, you have the following rights:

  • Access: Request access to your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your personal data
  • Restriction: Request restriction of processing
  • Portability: Request transfer of your data
  • Object: Object to processing of your personal data
  • Withdraw Consent: Where processing is based on consent

To exercise these rights, please contact us.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy.

10. Cookies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

11. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Data Protection Officer

For questions about data protection and privacy, you can contact our Data Protection Officer at:

Email: dpo@troll-tech.co.uk
Address: 10 Barton Fields Road, Oxford, OX3 9FQ

15. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not complied with data protection laws. Visit ico.org.uk for more information.

16. Contact Us

If you have any questions or suggestions about our Privacy Policy, please do not hesitate to contact us.

Troll Tech Ltd
Registered in England and Wales
Company Registration Number: 15097331
Registered Office: 10 Barton Fields Road
Oxford
OX3 9FQ

Troll Tech AI Solutions Ltd
Registered in England and Wales
Company Registration Number: 16470742
Registered Office: 10 Barton Fields Road
Oxford
OX3 9FQ
A subsidiary of Troll Tech Ltd